Zelly Pure Health strives to offer only the best natural wellness products and keep the same level of service that we promise in our name – pure, honest, customer-first. We have only one goal: to make each order seamless, but we are ready to assist in any very rare instances of needing help with return or exchange. That is why we have a simple and sincere Return & Replacement Policy.
We fully believe in our Wonder Gel. This is the reason why we provide a 100% Money-Back Guarantee for this product.
If you are not completely happy with Wonder Gel, you can return it within 30 days of delivery, without having to ask any questions.
Wonder Gel (Sample Size &100ml sizes)
● The product should have been bought only from zellypurehealth.com.
● Returns have to be opened within 30 calendar days after delivery.
● You need to offer proof of purchase (order number or confirmation email).
● Both used and unused items are all covered under this guarantee.
● Send us an email to contact@zellypurehealth.com with your order number and reason for the return.
● Just after your approval, a return instructions email will be sent out to you.
● Send the product back to the address you have in our reply.
After confirmation of receipt and confirmation of the authenticity of documents provided, the refund will be processed in the period of 5-7 business days back to the original payment method.
Please note: In case the item was damaged or incorrect in delivery, we don’t cover the return shipping cost.
Safety, hygiene, and quality control are the reasons; therefore, we do not accept returns on ingestible products after they are shipped out. This is, but not limited to:
Proflow (capsules)
Stallion (capsules)
These are final sales. We place a lot of emphasis on transparency – once these supplements go out of our warehouse, we cannot accept them back for health and safety
reasons.
● Capsules are taken to be ingestible health products.
● To maintain the purity and safety of the products for every customer, we can’t accept returned capsule products.
● If they are returned unopened, also, returned supplements need to be destroyed, and this affects sustainability and the standard of product safety. We appreciate your understanding and cooperation with regards to safe wellness practices.
Although we do not provide returns for all the products, we provide exchanges under certain terms, namely, in the following cases:
● You received the wrong product.
● Your order was tampered with in transit.
● The packaging was wrong (e.g., missing item).
● Contact our support squad within 7 days of delivery.
● Present clean photos of the problem.
● After review and approval of your request, we will mail to you a replacement for free.
If the original product is not in stock, we might provide you with an alternative or give you a refund, depending on what you choose.
Our return and exchange policies are currently covering the customers who are based in:
● United States
● Canada
If you are not based in any one of these countries and you have any support-related inquiry, feel free to get in touch with us, and we’ll do our best to assist you with resolution.
Please note categories below are final sale and not refundable or returnable:
● All capsule-based supplements
● Gift cards
● Discounted bundle packs
● Free promotional items
● Refunds are only made for eligible Wonder Gel returns.
● Refunds are back in the original payment method employed at checkout.
● Your refund will reflect on your account within 5-10 business days depending on the bank or the card issuer.
● Shipping charges, if any when you ordered are not refundable except your order did not come correctly or it was defective.
● Need to cancel your order? We get it—things change.
● Orders are given the option to be canceled if they are still not shipped.
● After we have fulfilled an order and we can give it to the shipping carrier, we cannot cancel it.
● To ask for a cancellation, send an email to contact@zellypurehealth.com as soon as possible with your order number.
● If you have ordered Wonder Gel and you failed to cancel within the term given, you have the option of sending it back within 30 days after receiving the product.
We pay great attention to packing your order carefully, but if something goes wrong still, please contact us in 7 days after delivery for any of the following issues:
● You received the wrong product
● Something is not in your package
● A leaking item or a damaged item
We will adopt all speeds to try and get the issue corrected – either sending a replacement or refunding you, depending on availability and your interest.
In your contact with us, please provide us with the following:
● Order number
● Description of the issue
● Photos of the item (s) and packaging.
Send us your email for all questions regarding returns and exchanges:
Email: contact@zellypurehealth.com
Contact Page: Contact Us
Our support team works Monday-Saturday, 9 AM-5 PM PST.
| Product | Returns Accepted | Exchanges Accepted | Notes |
| Wonder Gel | Yes (30 Days) | Yes | 100% money-back guarantee |
| Proflow (Capsules) | No | Yes (if defective) | Final sale |
| Stallion (Capsules) | No | Yes (if defective) | Final sale |
| Free Gifts/Promos | No | No | Final sale |
| Damaged Orders | N/A | Yes | Must report within 7 days |
| Wrong Items | N/A | Yes | Must report within 7 days |
“Zelly Pure Health specializes in creating natural pain relief products that harness the healing power of nature. Our formulas are designed to provide effective, gentle relief, helping you live a life free from discomfort. Trust in nature, trust in Zelly Pure Health.”
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